Overall I've had a great experience here. The shoes I've purchased have been durable and reliable, even through winter weather. The staff is helpful and friendly. Occasionally a newer staff member might be less experienced than others, but it's nothing you wouldn't find anywhere else with an entry-level employee. I've never had an experience with the employees here that I would consider negative.
I've been in this store quite a bit over the past 5 years. I was surprised to see the previous one star reviews and figured I should share my own experiences.
Worst customer service I've had in years. Couple of 20 year olds running the show and they just kinda stood around and acted put out when I asked them to check the back for another size, even though there was literally nothing else for them to be doing. Never going back.
Be aware that this store has an AS IS sales policy. They will find every reason to say that a shoe has been used or worn even if you've only barely tried it on at home, which was the case with me. Their sales policy specifically says it must be unused and unworn which is their scapegoat for no returns.
Due to my experiences, this is where I shop first for shoes.
G H Bass Co is a US Shoe Store based in Lehi, Utah. G H Bass Co is located at 3700 N. Cabelas Blvd., Ste. #333, Lehi, UT 84043, USA.
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