I have to say that the food here is great and the ice cream is awesome. However, I probably will not be coming back. My family went for dinner and we had arrived about an hour before closing. The manager at the time (3-4-2017) was so keen on getting us to leave that he gave us to go boxes to rush us out 15 minutes before closing.
We love the deli!! Their ice cream, cheese burgers, salads, fries are all fantastic! The teenagers who work there are always super nice & friendly too!!
On top of that he was very deamening and rude to another employee when my mother and sister went to get ice cream. They asked for a Sunday, the employee at the counter said "no problem", however the manager that night (3-4-2017) followed my family to the counter only to correct his employee right after my family said what they wanted. Apparently, there is a rule to not serve certain ice creams after 8:45. Rules are rules and that makes sense, but when explaining this to his fellow employee, he was extremely rude to her in front of us customers. On top of that she embarrassingly told us that that rule has never been enforced.
My wife loves this place, I like the scenery and the location the best but their sandwiches are the same quality as my kitchen made sandwiches... nothing special... but good... but there are better tasting breads and greens and meats and everything at many other places... I love thanksgiving point tho... good sandwich is worth the view but sometimes I want an amazing sandwich and must venture elsewhere...
I am 7 months pregnant, and recently found out that I have a soy allergy. We waited in line for ice cream for about 20 minutes, and when I asked about soy in their ice cream, the young man working behind the counter did his best to find out. It turns out that all of their ice cream and their frozen yogurt contain soy. I was grateful that he would check for me. But disappointed that we waited so long and I couldn't have anything.
I guess the rule is enforced only when it is convenient for that manager. So because of that manager on the night of (3-4-2017), I WILL NOT BE COMING BACK, NOR WILL MY FAMILY.
I hope this is read by whoever his superior is so the problem can be addressed. It would greatly improve business.
Up until recently this place wasn't too bad, the mousse cake is to die for! But ever since the employees were I guess "required" to all wear those weird trucker tower hats, I've noticed the friendly, smiling attitudes if the deli workers disappear, it really ruined the whole experience for me. Every time I eat at the deli now I can't help but feel like I'm eating at a sports bar rather than the warm, relaxed atmosphere deli that I know and love.
We went over to the deli to see if I could get a pastry. After waiting about 10 minutes for her to help one family, the lady behind the counter wouldn't even check for me, or find someone who might have known the answer. She just told me she didn't know and just stood there waiting for us to leave.
All in all, I have a mixed review, as one counter was nice enough to help and find out, but one was not. I know it isn't a commonly asked question, but employees should know how to access allergen information. It was a long disappointing trip to Thanksgiving Point.
Tower Deli At Thanksgiving Point is a US Bakery based in Lehi, Utah. Tower Deli At Thanksgiving Point is located at 3003 North Thanksgiving Way, Lehi, UT 84043, USA.
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